Research Article
Open Access
Offshore Migrant Workers: Return Migrants in Mexico’s English-Speaking Call Centers
Michaël Da Cruz
RSF: The Russell Sage Foundation Journal of the Social Sciences January 2018, 4 (1) 39-57; DOI: https://doi.org/10.7758/RSF.2018.4.1.03
Michaël Da Cruz
aPostdoctoral fellow at El Colegio de la Frontera Norte in Tijuana, Mexico

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In this issue
Offshore Migrant Workers: Return Migrants in Mexico’s English-Speaking Call Centers
Michaël Da Cruz
RSF: The Russell Sage Foundation Journal of the Social Sciences Jan 2018, 4 (1) 39-57; DOI: 10.7758/RSF.2018.4.1.03
Jump to section
- Article
- Abstract
- THE LABOR MARKET INCORPORATION OF RETURN MIGRANTS
- THE MEXICAN 1.5 GENERATION IN THE UNITED STATES AND THEIR RETURN TO MEXICO
- OFFSHORE CALL CENTERS IN MEXICO AND CENTRAL AMERICA: NEITHER ETHNIC ENTREPRENEURSHIP NOR PLANNED MIGRANT ECONOMIC NICHES
- RESEARCH SAMPLE
- “THIS IS MY COUNTRY AND I DON’T EVEN KNOW IT!”: ADJUSTING EXPECTATIONS AND PREPARING TO LOOK FOR WORK IN MEXICO
- THE INVISIBLE DIMENSION OF CALL CENTER WORK
- THE EMERGENCE OF A LITTLE UNITED STATES IN ENGLISH-SPEAKING MEXICAN CALL CENTERS
- MORE THAN A LANGUAGE: MASTERING THE GRAMMAR OF CULTURAL CODES
- OUTSIDERS AMONG THE OUTSIDERS: RETURNEES WHO EMIGRATED AS ADULTS
- FINDING AN ECONOMIC NICHE IN OFFSHORE CALL CENTERS
- CONCLUSION
- FOOTNOTES
- REFERENCES
- Info & Metrics
- References
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